Phase Motion Control
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Repair Request

Headquarter

Please complete the form below to initiate the Phase Motion Control S.p.a. Repair Customer Service procedure

  1. Fill in the form below
  2. After processing your request, you will receive an After-Sales Number (Repair Authorization Number – RM). The authorization number must be inserted always on the Delivery Note. NOTE: Shipment without an After Sales Number will be rejected at customer expenses.
  3. Shipment must be sent to the following address: PHASE MOTION CONTROL S.P.A. Via Pionieri ed Aviatori D’Italia N° 4, 16154 Genoa (IT) The packaging must be suitable and compliant to exclude further damage. Shipment must be sent at customer expenses otherwise it will be rejected. Duties must be DDP otherwise will be claimed back to the customer.
  4. PMC Repair department will analyze the product and will provide a cost document as soon as possible.
  5. The repair will be processed as soon as the cost document will be sent back signed for approval.

PMC products are covered by 2 years warranty unless for different agreement with customer.
In case of repair under warranty, the product will be shipped back at PMC expenses.
In case of scrapping at PMC, the analysis costs will be deleted.
In those matters not expressly indicated, please, refer to “General Terms and Conditions of Sales – Point 10”

Repair Request

Company Name

Product Specification

Only PMC code and SN
Only PMC Product code

Contact Person

Delivery address

If it is different from the Customer address

In order to optimize the analysis results, we kindly ask you to fill in the following table regarding a complete data collection of the issue.

TK / U3 LINES

ELECTRO-MAGNETIC - Issues detected

MECHANICAL - Issues detected

TW / MOVOC / Ax DRIVES / OTHERS - Electronics

OTHER PRODUCTS / NOTES

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Max 5 images, 20Mb each
Phase Motion Control

Phase Motion Control S.p.a

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